Xinh & Shine Hair Lab

Privacy Policy

Effective date: March 20, 2026 · Last updated: March 20, 2026

Xinh & Shine Hair Lab ("we", "us", or "our") operates the website www.xinhandshine.com(the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

1. Information We Collect

When you book an appointment or contact us, we may collect:

  • Identity & contact: full name, phone number, email address
  • Appointment details: service requested, preferred stylist, date, time, and any notes you provide
  • Payment information: processed securely by Stripe — we do not store card numbers
  • Account information: if you sign in via Clerk, your authentication credentials are managed by Clerk

2. How We Use Your Information

  • To confirm and manage your bookings
  • To send appointment confirmations and reminders via email and SMS
  • To process payments through Stripe
  • To respond to your inquiries
  • To improve our services

3. SMS / Text Messages

By providing your phone number during booking, you consent to receive transactional SMS messages including appointment confirmations and reminders from Xinh & Shine Hair Lab. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP.

SMS messaging is provided via Twilio. Your phone number is never sold or shared with third parties for marketing purposes.

4. Third-Party Service Providers

We use the following trusted services to operate our business:

These providers only receive data necessary to perform their services and are bound by their own privacy policies.

5. Data Retention

We retain your booking and contact information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data by emailing us at hello@xinhandshine.com.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal data. To exercise any of these rights, contact us at hello@xinhandshine.com.

7. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Service after changes constitutes acceptance of the updated policy.

9. Contact Us

Questions about this policy? Contact us at:
Xinh & Shine Hair Lab
9109 42nd Ave N, New Hope, MN 55427
hello@xinhandshine.com